Remote Problem Diagnosis and Support: - Local telephone and electronic support using HP remote support tools isolate your problem and help streamline resolution
Next Business Day On-Site Response: - For issues that cannot be resolved remotely, an HP-authorized representative arrives at your site the next business day after your call has been logged and for which you have a contracted service window
- Your covered hardware is returned to operational condition, with components or entire units replaced as necessary
- Your coverage includes all required parts and materials
Parts and Materials: - HP provides HP-supported parts and materials needed to maintain your covered hardware in operating condition, including parts and materials for recommended engineering improvements
Coverage Window: - Service is available 8:00 am - 5:00 pm local time Monday through Friday (excluding HP holidays)
HP Accidental Damage Protection: - Helps you avoid out-of-pocket repair or replacement costs caused by accidents that may occur during normal operation of your mobile computing products
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